Job Description
Join our dynamic team as a Local Customer Service Representative and deliver exceptional experiences to Baltimore residents! We're seeking weekend warriors ready to transform customer interactions into lasting relationships. Enjoy competitive pay, flexible scheduling, and the opportunity to grow with a community-focused leader. Our supportive environment offers comprehensive training and advancement potential for dedicated professionals.
Responsibilities
- Handle inbound/outbound calls, emails, and live chats for Baltimore-based clients
- Resolve inquiries regarding local services, billing, and account management
- Document interactions accurately in CRM systems while maintaining HIPAA compliance
- Collaborate with internal teams to escalate complex issues efficiently
- Meet/exceed performance metrics including CSAT and first-call resolution
- Participate in weekend hiring events for Florida expansion initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in local/regional markets
- Proficiency with CRM platforms (Salesforce, Zendesk) and MS Office
- Exceptional communication skills with Baltimore/Florida regional dialect awareness
- Ability to work independently during weekend shifts (Sat/Sun 8am-4pm)
- Valid Maryland driver's license for occasional field visits
- Spanish fluency required for bilingual support