Job Description
Are you looking for an immediate start opportunity in the heart of New York? ApexTech Solutions is currently hiring Entry-Level Customer Support Specialists for our weekend shift team. We are looking for enthusiastic individuals ready to learn and grow in a fast-paced environment.
As a key member of our support team, you will play a crucial role in ensuring our clients have a seamless experience. We offer competitive pay, comprehensive training, and a supportive team culture.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with a focus on resolution.
- Diagnose and troubleshoot basic technical issues for our clients.
- Manage and update customer accounts and service tickets accurately.
- Collaborate with the team to improve service processes and documentation.
- Maintain a professional demeanor during peak weekend hours.
- Escalate complex issues to senior management when necessary.
Qualifications
- High school diploma or equivalent required.
- Must be available to work weekends (Saturday and Sunday).
- Strong verbal and written communication skills.
- Basic computer proficiency and typing skills.
- Ability to work independently and as part of a team.
- Must be legally authorized to work in the United States.