Job Description
Join our dynamic IT team as an Entry-Level Help Desk Specialist! No experience required – we're seeking passionate individuals eager to launch their tech careers. You'll provide frontline technical support to our Sacramento-based clients, troubleshooting hardware/software issues and delivering exceptional customer service. We offer comprehensive training, mentorship from senior engineers, and clear growth paths into cybersecurity, network administration, and cloud computing roles.
Why Join Us? Competitive salary + benefits package, modern downtown office, tuition reimbursement, and a supportive culture focused on your development. Perfect for recent graduates or career-changers!
Responsibilities
- Diagnose and resolve technical issues via phone, email, and remote support
- Install, configure, and maintain desktop/laptop hardware and software
- Document troubleshooting steps and solutions in ticketing systems
- Collaborate with cross-functional teams to resolve complex issues
- Train end-users on new technologies and best practices
- Monitor system performance and report emerging trends
- Adhere to IT security policies and compliance standards
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic knowledge of Windows/macOS operating systems
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Customer service mindset with patience and empathy
- Ability to learn quickly and adapt to new technologies
- CompTIA A+ certification (training provided)
- Valid California driver's license (for occasional on-site visits)