Job Description
Are you looking to launch a rewarding career in Information Technology without the burden of prior experience? TechFlow Solutions is seeking a dedicated Entry-Level Help Desk Support Specialist to join our growing team in Portland, Oregon. We pride ourselves on offering comprehensive training and mentorship, making this the perfect opportunity for recent graduates or individuals looking to pivot into the tech industry.
Why Join Us?
- Zero Experience Required: We provide full training and mentorship for career changers and new graduates.
- Career Growth: Clear pathways to move into Tier 2 support, Network Administration, or Cybersecurity roles.
- Modern Environment: Work in a collaborative, innovative office located in the heart of downtown Portland.
- Competitive Benefits: Health, dental, vision, and 401(k) matching from day one.
Your Day-to-Day Responsibilities
- Provide first-level technical support via phone, email, and ticketing systems (Zendesk/ServiceNow) to internal employees.
- Resolve common hardware and software issues, including printers, laptops, operating systems, and antivirus software.
- Assist with network connectivity troubleshooting, Wi-Fi configuration, and basic email setup.
- Maintain accurate, detailed records of technical issues and resolutions in the helpdesk ticketing system.
- Collaborate with senior IT staff to learn best practices and escalate complex issues appropriately.
- Perform routine hardware inventory checks and basic asset tagging.
Qualifications
- No prior IT experience required – We are looking for the right attitude and eagerness to learn.
- Basic computer literacy and comfort with using Windows and Microsoft Office applications.
- Strong customer service skills and the ability to communicate technical concepts clearly to non-technical users.
- Willingness to complete on-the-job training programs and obtain relevant certifications (we may sponsor).
- Reliable internet connection and a quiet workspace if working remotely (Hybrid schedule available).
Ready to start your IT journey? Apply today and let us help you build your future!
Responsibilities
- Provide first-level technical support via phone, email, and ticketing systems to internal employees.
- Resolve common hardware and software issues, including printers, laptops, operating systems, and antivirus software.
- Assist with network connectivity troubleshooting, Wi-Fi configuration, and basic email setup.
- Maintain accurate, detailed records of technical issues and resolutions in the helpdesk ticketing system.
- Collaborate with senior IT staff to learn best practices and escalate complex issues appropriately.
- Perform routine hardware inventory checks and basic asset tagging.
Qualifications
- No prior IT experience required – We are looking for the right attitude and eagerness to learn.
- Basic computer literacy and comfort with using Windows and Microsoft Office applications.
- Strong customer service skills and the ability to communicate technical concepts clearly to non-technical users.
- Willingness to complete on-the-job training programs and obtain relevant certifications (we may sponsor).
- Reliable internet connection and a quiet workspace if working remotely (Hybrid schedule available).