Job Description
Welcome to TechSolutions Minneapolis, where we are dedicated to empowering businesses with top-tier technology solutions. We are currently seeking a motivated and customer-focused IT Support Specialist to join our team. This is an excellent opportunity for individuals looking to launch a career in Information Technology. We provide comprehensive on-the-job training, so no prior experience is required—just a genuine passion for helping people and a desire to learn.
In this role, you will be the first point of contact for our internal staff, ensuring they have the technical support they need to succeed. If you are a problem-solver who enjoys troubleshooting and wants to grow within a dynamic tech environment, we encourage you to apply today.
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person.
- Diagnose and resolve basic hardware and software issues, including printers, laptops, and operating systems.
- Assist users with account access, password resets, and network connectivity problems.
- Log and document all help desk tickets and interactions in our ticketing system.
- Maintain IT inventory and ensure office equipment is in good working order.
- Educate users on best practices for computer security and software usage.
- Collaborate with senior IT staff to escalate complex issues effectively.
Qualifications
- High school diploma or equivalent required.
- Familiarity with Windows and Mac operating systems is preferred.
- Strong customer service orientation with excellent verbal and written communication skills.
- Basic understanding of computer components (CPU, RAM, hard drives).
- Ability to prioritize tasks and work independently in a fast-paced environment.
- Reliable internet connection and a willingness to learn new technologies.