Job Description
Are you a people person with a knack for problem-solving? Apex Support Solutions is looking for an enthusiastic Entry Level Remote Chat Support Representative to join our growing team. We are committed to providing top-tier customer service to clients nationwide, and we need someone who can thrive in a dynamic, remote work environment.
In this role, you will be the first point of contact for our clients, resolving inquiries and ensuring a seamless customer experience. Whether you are an experienced support agent or looking to start your career, we offer comprehensive training and a supportive culture.
Why Join Us?
- 100% Remote Work: Work from the comfort of your home in Chicago or anywhere in Illinois.
- Career Growth: Clear pathways for advancement into Team Lead and Management roles.
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Modern Tools: Access to the latest technology to streamline your workflow.
Responsibilities
- Respond to incoming customer inquiries via live chat with a professional, friendly, and empathetic tone.
- Troubleshoot basic technical issues and provide accurate solutions to customers in real-time.
- Document customer interactions and feedback accurately in the CRM system.
- Collaborate with other team members to resolve complex customer issues efficiently.
- Maintain a high level of product knowledge to assist customers effectively.
- Adhere to company policies, guidelines, and quality assurance standards.
- Identify opportunities to upsell or cross-sell products and services where appropriate.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous customer service or support experience is a plus, but not required (we train Entry Level candidates).
- Excellent written communication skills with a focus on grammar, spelling, and clarity.
- Typing speed of at least 40 WPM.
- Reliable high-speed internet connection and a quiet home workspace.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and web browsers.
- Ability to work flexible hours, including evenings and weekends, as required by business needs.