Job Description
Are you looking for a stable, rewarding career in Customer Service? Apex Support Solutions is expanding our team in North Carolina and is now hiring for our Entry-Level Remote Customer Service Representative position.
Whether you are just starting your career or looking to switch industries, we offer comprehensive training, a supportive work environment, and the flexibility to work from home. Join a company that values your potential and invests in your growth.
Why Join Us?
- Work from the comfort of your home with a modern, ergonomic setup.
- No prior experience required; we provide full paid training.
- Competitive hourly pay with performance-based bonuses.
- Health, dental, and vision insurance options available.
- Opportunities for career advancement within the company.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat with a focus on resolution and satisfaction.
- Assist customers with product information, account troubleshooting, and service inquiries.
- Document all customer interactions accurately and efficiently in our CRM system.
- Identify customer needs and recommend appropriate solutions or escalate complex issues to supervisors.
- Collaborate with cross-functional teams to improve service processes and customer experience.
- Adhere to company policies and quality assurance standards during every call.
Qualifications
- High school diploma or GED equivalent required.
- Strong verbal communication skills with a clear, professional phone manner.
- Basic computer proficiency and typing speed of 35+ WPM.
- Reliable high-speed internet connection and a dedicated home workspace.
- Ability to work flexible hours, including evenings and weekends as required.
- Must be a legal resident of the United States.