Job Description
Join CityCare Services as an Entry Level Weekend Customer Support Specialist and launch your career in a dynamic, fast-paced environment. We're seeking motivated individuals with a passion for helping others to join our team immediately. This weekend shift position offers flexible hours, comprehensive training, and opportunities for growth within our healthcare support division. Perfect for students, career changers, or those seeking supplemental income. Enjoy a supportive team atmosphere with competitive pay and immediate start opportunities.
Responsibilities
- Provide exceptional customer support via phone, email, and chat during weekend shifts
- Process patient inquiries and appointment scheduling with accuracy
- Update and maintain customer records in our CRM system
- Collaborate with cross-functional teams to resolve complex issues
- Adhere to HIPAA compliance protocols for all patient interactions
- Document interactions and follow established escalation procedures
- Contribute to continuous improvement of customer experience
Qualifications
- High school diploma or equivalent required
- 0-2 years of customer service experience preferred
- Strong communication and problem-solving skills
- Proficient with Microsoft Office and CRM software
- Ability to work independently and as part of a team
- Flexible schedule availability for weekend shifts
- Basic typing speed of 35+ WPM
- Positive attitude and customer-focused mindset