Job Description
Are you looking for a job that fits your weekend lifestyle?
Apex Solutions is currently seeking dedicated individuals to join our team for our Flexible Weekend Shift program. We are a growing enterprise committed to excellence, and we are looking for part-time talent to help us maintain high service standards during peak weekend hours.
While we are based in Miami, Florida, we are also open to candidates in Georgia looking for remote or hybrid weekend opportunities. This role offers the perfect work-life balance for students, parents, or anyone seeking a consistent part-time schedule.
Why Choose Apex Solutions?
- Flexible Schedule: Work exclusively on weekends (Saturday & Sunday) with guaranteed hours.
- Competitive Pay: Earn between $18.00 and $25.00 per hour based on experience.
- Modern Environment: Collaborative and supportive team culture.
- Professional Growth: Opportunities to transition into full-time roles or leadership positions.
Don't miss this chance to advance your career while enjoying your free days. Apply today!
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and live chat with a focus on weekend support.
- Resolve technical issues and troubleshoot customer problems efficiently and accurately.
- Document all customer interactions and resolutions in the CRM system (Salesforce/Zendesk).
- Escalate complex issues to the appropriate senior team members promptly.
- Maintain a positive and professional demeanor during peak weekend traffic periods.
- Participate in weekly team huddles and training sessions to stay updated on product knowledge.
Qualifications
- High school diploma or GED required; Associate's degree or Bachelor's degree preferred.
- Previous experience in customer service, technical support, or retail is highly desirable.
- Strong computer literacy, including proficiency in Microsoft Office and CRM software.
- Must be available to work weekends (Saturday and Sunday) consistently.
- Excellent verbal and written communication skills.
- Ability to work independently in a remote or hybrid setting with a reliable internet connection.