Job Description
Join Fresno's top-rated call center employer at our exclusive hiring event! We're seeking motivated professionals to join our award-winning customer service team. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in a supportive environment.
Why Work With Us?
- Industry-leading compensation package
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Free parking and modern facilities
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism
- Resolve customer concerns using established protocols
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (quality, speed, attendance)
- Collaborate with team members to improve service delivery
- Participate in ongoing training programs
- Adapt to changing product/service information
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Typing speed of 35+ WPM with accuracy
- Strong verbal communication skills
- Ability to work flexible shifts including weekends
- Proficient with Windows OS and basic software
- Positive attitude and problem-solving mindset
- Background check and drug screen required