Job Description
Join CityConnect Solutions as an Entry-Level Customer Service Representative and launch your career in customer support! We're seeking enthusiastic individuals with a passion for helping others to join our Oklahoma City team. No experience required—comprehensive paid training provided to ensure your success. Enjoy a collaborative environment, competitive compensation, and opportunities for advancement within our growing company.
As a valued team member, you'll receive:
- Full paid training program (4 weeks)
- Health, dental, and vision insurance
- Paid time off and holidays
- 401(k) with company match
- Career development pathways
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in our CRM system
- Collaborate with team members to improve service quality
- Meet performance metrics for call volume and resolution times
- Proactively identify opportunities to enhance customer satisfaction
Qualifications
- High school diploma or equivalent (required)
- Strong verbal and written communication skills
- Basic computer proficiency (typing, internet navigation)
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- No prior customer service experience necessary
- Must pass background check and drug screening