Job Description
Join our award-winning customer service team in Albuquerque! We're hosting a dedicated hiring event for motivated individuals seeking stable full-time careers in a dynamic call center environment. Enjoy competitive pay, comprehensive benefits, and growth opportunities in a supportive workplace culture.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution rates)
- Collaborate with team leads for process improvements
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent
- 6+ months customer service/call center experience
- Excellent verbal/written communication skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Flexible availability including evenings/weekends