Job Description
Join our award-winning call center team at ConnectCare Solutions! We're hosting an exclusive hiring event for passionate individuals to join our full-time customer support division in Baltimore. Enjoy competitive pay, comprehensive benefits, and growth opportunities in a dynamic environment. No experience required – we provide paid training!
Why Work With Us?
- Weekly pay with direct deposit
- Health/dental/vision insurance after 60 days
- 401(k) with company match
- Paid time off and holidays
- Employee referral bonuses
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve processes
- Participate in ongoing training and coaching sessions
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent
- Strong communication skills (verbal/written)
- Ability to navigate multiple software systems
- Comfortable working in a fast-paced environment
- Basic computer proficiency (typing 30+ WPM)
- Flexibility to work evenings/weekends as needed
- Positive attitude with problem-solving mindset
- Must pass background check and drug screen