Job Description
Join our award-winning call center team in Cleveland, OH and launch your customer service career today! We're seeking dynamic individuals for immediate full-time positions offering competitive pay, comprehensive benefits, and growth opportunities.
At CustomerConnect Solutions, we pride ourselves on fostering a supportive environment where your skills make a real impact. As a Call Center Agent, you'll be the voice of our clients, delivering exceptional experiences that drive loyalty and satisfaction.
What We Offer:
- Competitive hourly wage ($16-$22) + performance bonuses
- Comprehensive health, dental, and vision insurance
- Paid training and career development programs
- Flexible scheduling options
- Modern, collaborative workspace
Responsibilities
- Handle inbound/outbound customer inquiries via phone and digital channels
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to optimize service delivery
- Stay updated on product knowledge and company policies
- Identify opportunities to improve customer experience
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service/call center experience
- Exceptional verbal communication and active listening skills
- Strong problem-solving abilities and emotional intelligence
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Type 35+ WPM with high accuracy
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and resilience in high-volume environments