Job Description
Join our award-winning team as a Full-Time Call Center Agent in Columbus, OH! We're seeking motivated individuals with excellent communication skills to provide exceptional customer support. No experience necessary – we provide comprehensive paid training to set you up for success. Enjoy competitive pay, flexible scheduling options, and a supportive work environment with opportunities for career growth. Benefits include: Health insurance, 401(k) matching, paid time off, and performance bonuses.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products/services using CRM tools
- Document interactions accurately in our customer database system
- Meet/exceed performance metrics including call quality and resolution rates
- Collaborate with team members to improve service delivery
- Adhere to company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent required
- Strong verbal communication and active listening skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with Windows OS
- Positive attitude with customer-first mindset
- Reliable transportation to our Columbus facility
- Must pass background check and drug screening