Job Description
Launch your career with paid training! Global Connect Solutions seeks motivated Customer Service Representatives in Memphis. No experience required – we provide comprehensive paid training to equip you with essential skills. Join our award-winning team and enjoy competitive benefits, career growth opportunities, and a supportive work environment. Perfect for career changers or recent graduates!
Why Join Us?
- Full paid training program (4 weeks)
- Health/dental/vision insurance
- 401(k) with company match
- Paid time off
- Advancement opportunities
Responsibilities
- Handle inbound/outbound customer inquiries via phone/email/chat
- Resolve customer concerns with empathy and efficiency
- Document interactions in CRM systems
- Meet/exceed performance metrics (CSAT, AHT)
- Collaborate with team to improve service quality
- Adhere to company policies and compliance standards
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent
- No prior experience required
- Strong communication skills (verbal/written)
- Ability to navigate multiple systems simultaneously
- Problem-solving mindset
- Reliable internet connection for remote work options
- Willingness to work flexible shifts (evenings/weekends)
- Positive attitude and team player mentality