Job Description
Join our award-winning Columbus call center team and launch your customer service career today! We're seeking dynamic full-time representatives to deliver exceptional support to Fortune 500 clients. Enjoy a modern downtown workspace, comprehensive benefits package including health/dental/vision, and paid training. Immediate start positions available with rapid advancement opportunities.
What We Offer:
• Competitive hourly wages + performance bonuses
• Flexible scheduling with day/night shift options
• Free parking and public transit reimbursement
• Professional development certifications
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with first-call resolution
- Document interactions in CRM systems with 100% accuracy
- Meet/exceed quality metrics (CSAT, AHT, FCR)
- Collaborate with team leads to improve service protocols
- Participate in monthly product knowledge workshops
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Typing speed 40+ WPM with 95% accuracy
- Proficient in Microsoft Office and CRM platforms
- Ability to work rotating weekends/holidays
- Clear background check and drug screen required
- Must be authorized to work in the US immediately