Job Description
Join our award-winning call center team in Portland and launch your career immediately! We're seeking dynamic individuals to provide exceptional customer support for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and a vibrant workplace culture focused on growth and recognition.
Why Join Us?
- Immediate start available for qualified candidates
- Comprehensive training program with career advancement paths
- Health, dental, and vision insurance starting day one
- 401(k) with employer matching
- Paid time off and holiday pay
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and accounts
- Document interactions accurately in CRM systems
- Meet or exceed performance metrics (call quality, resolution rates)
- Collaborate with team members to improve service delivery
- Adhere to compliance protocols and security guidelines
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service experience
- Strong verbal communication and active listening skills
- Ability to navigate multiple systems simultaneously
- Flexibility to work evenings/weekends as needed
- Basic computer proficiency with typing speed of 35+ WPM
- Positive attitude and problem-solving mindset
- Must pass background check and drug screening