Job Description
Join our award-winning customer service team in Indianapolis! ConnectServe Solutions is seeking motivated individuals for immediate full-time call center positions. We offer competitive pay, comprehensive benefits, and a dynamic work environment. No experience required – we provide paid training and career advancement opportunities. Enjoy flexible scheduling, performance bonuses, and a supportive team culture. Help us deliver exceptional service to clients nationwide while building a rewarding career path.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call time, resolution rate)
- Collaborate with team members to improve service quality
- Adhere to compliance and security protocols
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency (typing 30+ WPM)
- Positive attitude and problem-solving mindset
- Reliable transportation to downtown Indianapolis location
- Flexible availability including evenings/weekends
- Background check and drug screen required