Job Description
Join our award-winning team at Customer Connect Solutions and launch your career immediately! We're seeking energetic individuals for full-time call center roles in Columbus, Ohio with same-week onboarding. No experience necessary – we provide paid training and career advancement opportunities.
As a vital member of our customer experience team, you'll handle inbound/outbound calls for Fortune 500 clients in a modern, collaborative environment. Enjoy competitive pay, comprehensive benefits, and a supportive culture that values your growth.
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism
- Resolve inquiries using CRM tools and knowledge bases
- Meet/exceed performance metrics for call quality and resolution time
- Document interactions accurately and maintain customer records
- Collaborate with team leads to improve service processes
- Participate in ongoing training to enhance product knowledge
- Uphold compliance with company policies and industry regulations
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Minimum typing speed of 30 WPM
- Resilience under pressure and conflict resolution abilities
- Flexibility to work evenings/weekends as needed
- Pass background check and pre-employment screening
- Must be authorized to work in the US without sponsorship