Job Description
Join our award-winning team at CustomerFirst Solutions! We're hosting an exclusive hiring event for motivated individuals to fill our full-time Call Center positions in Louisville, KY. As a key member of our customer experience team, you'll drive satisfaction and loyalty through exceptional service.
What We Offer:
- Competitive hourly pay ($16-$20) + performance bonuses
- Comprehensive benefits package (health/dental/vision)
- 401(k) with company match
- Paid training and career advancement opportunities
- Modern, supportive work environment
Ready to launch your career? Attend our hiring event and interview on the spot!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries, complaints, and service requests efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call handling time, CSAT scores)
- Collaborate with team members to improve service quality
- Participate in ongoing training and skill development
- Adhere to company policies and regulatory requirements
Qualifications
- High school diploma or equivalent required
- 1+ years customer service/call center experience preferred
- Exceptional communication and active listening skills
- Strong problem-solving abilities and emotional intelligence
- Proficient in typing and navigating multiple systems
- Ability to work flexible shifts (including weekends)
- Positive attitude with commitment to customer excellence