Job Description
Are you looking for a dynamic career with a team that invests in you?
Apex Voice Solutions is expanding our Phoenix, AZ operations and is currently hiring for our Night Shift Call Center team. We are looking for motivated individuals to join us for Paid Training and start building a future in customer service.
As a leading provider of contact center solutions, we pride ourselves on a culture of support, growth, and excellence. Whether you are entering the workforce for the first time or looking to switch industries, our comprehensive training program ensures you have the skills needed to succeed.
Why Choose Apex Voice Solutions?
- Competitive Compensation: Earn between $18.00 and $22.00 per hour.
- No Experience Required: We provide full PAID TRAINING.
- Night Shift Perks: Enjoy a quiet work environment and potential shift differentials.
- Career Advancement: Clear paths to management and specialized roles.
Responsibilities
- Handle a high volume of incoming and outgoing customer calls professionally and efficiently.
- Resolve customer inquiries, complaints, and issues while adhering to company scripts and guidelines.
- Provide accurate information regarding products, services, and account status.
- Document all customer interactions and transactions accurately in the CRM system.
- Identify opportunities for upselling or cross-selling products to meet revenue goals.
- Collaborate with team leads and quality assurance to maintain high service standards.
Qualifications
- High School Diploma or GED equivalent required.
- Previous customer service experience is a plus but not mandatory.
- Excellent verbal communication and active listening skills.
- Basic computer proficiency and typing speed of 35+ WPM.
- Reliable transportation to our Phoenix, AZ facility.
- Ability to work flexible night shift schedules, including weekends and holidays.