Job Description
Join our award-winning customer support team at GlobalConnect Solutions! We're hosting an exclusive hiring event for motivated individuals seeking full-time careers in our Louisville call center. As a trusted industry leader, we offer comprehensive training, career advancement opportunities, and a supportive work culture. Perfect for those seeking stable employment with competitive benefits and growth potential.
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution times
- Collaborate with team members to enhance service delivery
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service or call center experience
- Excellent verbal/written communication skills
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Proficiency with Microsoft Office and CRM software
- Flexible availability including evenings and weekends