Job Description
Join our award-winning call center team in Louisville! We're seeking motivated Full-Time Customer Service Representatives to deliver exceptional client experiences. This is your opportunity to launch a dynamic career with competitive pay, comprehensive benefits, and rapid advancement potential. Our hiring event offers on-the-spot interviews and same-day conditional offers for qualified candidates.
Why Join Us?
• Industry-leading training program
• Health, dental, and vision benefits
• Performance-based bonuses
• Flexible scheduling options
• Career growth pathway
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve issues efficiently using CRM software and knowledge bases
- Meet/exceed performance metrics (AHT, CSAT, FCR)
- Document interactions accurately in customer databases
- Collaborate with team leads to improve service quality
- Participate in ongoing skill development sessions
- Maintain strict confidentiality of customer data
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Strong communication and active listening skills
- Proficiency with Microsoft Office and CRM tools
- Ability to work flexible shifts including weekends
- Typing speed of 35+ WPM
- Positive attitude and problem-solving mindset