Job Description
Join our award-winning customer service team in Cleveland! We're seeking compassionate and energetic Local Customer Service Representatives to deliver exceptional support to our community. This immediate-hire position offers competitive pay, comprehensive benefits, and career growth opportunities. As a vital link between our customers and services, you'll make a tangible impact while building valuable professional skills.
Why Join Us?
• Same-week start dates available
• Paid training and certifications
• Health, dental, and vision benefits
• Tuition reimbursement program
• On-site parking and transit stipend
Responsibilities
- Handle 50+ inbound/outbound calls daily with empathy and professionalism
- Resolve customer inquiries regarding local services, billing, and technical support
- Maintain detailed records in CRM systems with 99% accuracy
- Collaborate with cross-departmental teams to resolve complex issues
- Participate in weekly performance reviews and skill development workshops
- Support community outreach initiatives during quarterly hiring events
Qualifications
- High school diploma or equivalent required; college degree preferred
- 1+ years customer service experience in local market
- Proficiency with CRM software (Salesforce preferred)
- Excellent verbal communication and active listening skills
- Ability to multitask in fast-paced environment
- Flexibility to work weekends during peak seasons
- Valid Ohio driver's license for occasional field visits