Job Description
Join ConnectServe Solutions' elite call center team in the heart of New York! We're hosting a exclusive hiring event for motivated individuals to launch their careers in customer excellence. Enjoy competitive compensation, comprehensive benefits, and a dynamic work environment where your voice matters. Perfect for career changers and seasoned professionals alike – apply today and become part of New York's premier service provider!
Responsibilities
- Deliver exceptional customer support via inbound/outbound calls and digital channels
- Resolve complex inquiries with empathy and efficiency using CRM tools
- Meet/exceed KPIs for call resolution, customer satisfaction, and adherence
- Collaborate with cross-functional teams to enhance service protocols
- Maintain accurate documentation of customer interactions
- Participate in ongoing training for product knowledge and skill development
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software and Microsoft Office Suite
- Strong problem-solving abilities under pressure
- Ability to work flexible shifts including evenings/weekends