Job Description
Join our award-winning call center team in Louisville, KY and kickstart your career with industry-leading paid training! We're seeking motivated individuals to deliver exceptional customer experiences while building long-term career growth opportunities. Enjoy competitive compensation, comprehensive benefits, and a supportive work environment designed for success.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries and troubleshoot issues using our CRM systems
- Meet/exceed performance metrics (call quality, resolution rates)
- Document interactions accurately in company databases
- Collaborate with team leads to improve service protocols
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Basic computer proficiency (Windows, CRM software)
- Ability to work flexible shifts including evenings/weekends
- Customer service experience preferred but not required
- Must pass background check and drug screening
- Reliable transportation to our Louisville facility