Job Description
Join our award-winning call center team in Virginia Beach! We're seeking motivated individuals for full-time customer service positions with comprehensive paid training. Enjoy competitive pay, flexible scheduling, and career advancement opportunities in a supportive, fast-paced environment. No experience necessary – we provide all the tools you need to succeed!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Adhere to company policies and security protocols
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to type 35+ WPM with accuracy
- Customer service mindset with problem-solving aptitude
- Reliable internet connection for remote work options
- Willingness to complete paid training program
- Ability to work flexible shifts including evenings/weekends