Job Description
Join Phoenix Connect Solutions as a Full-Time Remote Chat Support Specialist and become the digital face of our innovative tech brand. We're seeking empathetic communicators to deliver exceptional customer experiences through real-time chat channels. Enjoy competitive compensation, comprehensive benefits, and a flexible remote work environment while making meaningful connections with customers across the United States.
Responsibilities
- Provide prompt, professional support via live chat for product inquiries, technical troubleshooting, and order assistance
- Maintain detailed customer interaction records in CRM systems with 99% accuracy
- Collaborate with Tier 2 support teams to resolve complex issues within SLA timelines
- Identify upsell opportunities and cross-reference solutions with product knowledge base
- Contribute to process improvements by documenting recurring issues and feedback
- Participate in weekly training sessions to master new products and protocols
Qualifications
- Minimum 2 years experience in customer support with chat-based platforms
- Proven ability to multitask in fast-paced digital environments
- Exceptional written communication skills with neutral American English fluency
- Proficiency with CRM software (Zendesk/Salesforce preferred)
- High-speed home internet connection (minimum 50 Mbps)
- Quiet, dedicated home office space free from distractions
- Valid U.S. work authorization and state residency in AZ or VA