Job Description
Join our award-winning call center team in Sacramento! We're seeking motivated Full-Time Customer Service Agents with paid training to deliver exceptional experiences. Enjoy competitive pay, comprehensive benefits, and growth opportunities in a dynamic environment. No prior experience required – we invest in your success!
What We Offer:
- PAID TRAINING (4 weeks) – Comprehensive onboarding with mentorship
- Competitive hourly wage + performance bonuses
- Health, dental, and vision insurance
- Paid time off and holiday pay
- Career advancement pathways
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve processes
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency (typing 30+ WPM)
- Positive attitude and problem-solving mindset
- Reliable transportation to our Sacramento facility
- Must pass background check and drug screening