Job Description
Launch your career with our industry-leading paid training program for full-time Call Center Agents in Oklahoma City! No experience required – we invest in your success with comprehensive paid training, competitive compensation, and growth opportunities. Join our award-winning customer service team and enjoy benefits including health insurance, 401k matching, and paid time off.
What We Offer:
- 4-week paid training program covering customer service excellence and technical skills
- Competitive hourly wage starting at $18 with performance-based bonuses up to $22/hour
- Comprehensive benefits package (Day 1 eligibility for health/dental/vision)
- Career advancement pathways to team lead and supervisor roles
- Modern, collaborative work environment with flexible scheduling options
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems and knowledge bases
- Meet/exceed performance metrics (call quality, resolution time, CSAT)
- Document interactions accurately in company databases
- Collaborate with team members to improve service processes
- Adhere to compliance protocols for data security
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong verbal communication and active listening skills
- Basic computer proficiency (typing 30+ WPM)
- Ability to multitask in a fast-paced environment
- Positive attitude and customer-focused mindset
- Pass background check and pre-employment drug screen
- Must be authorized to work in the United States