Job Description
Join our award-winning team as a Local Customer Service Representative in Louisville! We're urgently hiring energetic professionals to deliver exceptional support to our Kentucky community. Enjoy competitive pay, comprehensive benefits, and a vibrant workplace culture. No remote work – be part of our on-site team making real-time impact!
Why Apply?
• Immediate start available
• Health, dental, and vision insurance
• Career advancement opportunities
• Paid training and certification
• Employee referral bonuses
Responsibilities
- Resolve customer inquiries via phone, email, and in-person with 95%+ satisfaction rate
- Process orders, returns, and service requests using Salesforce CRM
- Document interactions accurately in customer databases
- Collaborate with support teams to resolve complex issues
- Identify upsell opportunities for premium services
- Participate in monthly performance reviews and training
- Attend mandatory hiring event on October 15th
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in retail/tech
- Proficiency with CRM platforms (Salesforce/Zendesk)
- Strong communication skills in English and Spanish
- Ability to work flexible shifts including weekends
- Valid driver's license for local travel
- Background check and drug screening required