Job Description
Join our award-winning customer service team and launch your career in San Antonio's thriving call center industry! Customer Connect Solutions is seeking motivated Full-Time Call Center Agents to deliver exceptional support to our diverse clientele. We offer competitive compensation, comprehensive benefits, and immediate start opportunities for dedicated professionals ready to make an impact.
As a key member of our support team, you'll handle inbound/outbound calls, resolve inquiries, and build lasting customer relationships. Our modern facility features flexible scheduling, performance bonuses, and career advancement paths. Enjoy a collaborative culture where your voice matters and your growth is prioritized.
What We Offer:
- Starting pay: $16.00/hour + performance incentives
- Comprehensive benefits: Health/dental/vision, 401k matching, paid time off
- Immediate start with paid training
- Modern work environment with free parking
- Career development into leadership roles
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism and empathy
- Resolve billing inquiries, technical issues, and service disruptions efficiently
- Document customer interactions and maintain accurate case records in CRM systems
- Meet/exceed performance metrics including call handle time and customer satisfaction scores
- Collaborate with support teams to resolve complex customer escalations
- Participate in ongoing product training and process improvement initiatives
- Adhere to compliance protocols and data security standards
Qualifications
- High school diploma or equivalent required; college degree preferred
- Minimum 1 year customer service or call center experience
- Exceptional verbal communication and active listening skills
- Proficiency with CRM software and typing (40+ WPM)
- Ability to navigate multiple systems simultaneously
- Strong problem-solving abilities and emotional intelligence
- Flexibility to work evenings/weekends as needed
- Positive attitude and commitment to customer-centric values