Job Description
Join ConnectCare Solutions as a Weekend Call Center Agent and jumpstart your career in customer service! We're seeking motivated individuals for our Oklahoma City team with paid training and flexible weekend schedules. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your growth matters. No experience required – we provide all the tools you need to succeed in this dynamic role.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and efficiency
- Collaborate with team members to improve service delivery
- Adhere to company policies and regulatory guidelines
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Weekend availability (Saturday/Sunday shifts)
- Customer service mindset with problem-solving aptitude
- Basic computer proficiency
- Reliable transportation to Oklahoma City location