Job Description
Join Coastal Connect Solutions as a Full-Time Call Center Agent and transform how we serve our customers! Based in Virginia Beach with flexible remote options, we're seeking passionate individuals to deliver exceptional service. Enjoy competitive pay, comprehensive benefits, and career growth opportunities while making a meaningful impact in our dynamic team environment.
Why Join Us? • Competitive hourly wages + performance bonuses • Health/dental/vision insurance • 401(k) with company match • Paid training & career advancement • Flexible remote/hybrid options • Supportive team culture
We're expanding our operations across Virginia Beach and Florida, offering both in-office and work-from-home positions. Apply today to start your rewarding journey with us!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (quality, speed, resolution)
- Collaborate with team members to improve processes
- Participate in ongoing training sessions
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent required
- 1+ years customer service/call center experience preferred
- Strong communication & problem-solving skills
- Proficient with CRM software and Microsoft Office
- Ability to work flexible shifts including evenings/weekends
- Reliable high-speed internet for remote positions
- Positive attitude and resilience under pressure