Job Description
Join our dynamic team at Albuquerque Customer Solutions as a Full-Time Call Center Agent! We're offering paid training to kickstart your career in customer service. No experience necessary – we'll equip you with the skills to succeed in a supportive environment. Enjoy competitive pay, comprehensive benefits, and opportunities for growth within our expanding company.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics including call quality and resolution times
- Collaborate with team members to improve service processes
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to type 30+ WPM with accuracy
- Customer service mindset and problem-solving aptitude
- Reliable internet connection for remote work options
- Flexibility to work weekends/holidays as needed
- Must pass background check and drug screen