Job Description
Join Texas Connect Solutions, a leading customer service provider in the Lone Star State! We're seeking passionate Full-Time Call Center Agents to deliver exceptional experiences for our clients. No experience necessary – we provide comprehensive paid training to set you up for success. Enjoy competitive pay, health benefits, career advancement opportunities, and a dynamic team environment in the heart of Austin.
Why Work With Us?
- Comprehensive paid training program (4 weeks)
- Health, dental, and vision insurance
- Paid time off and holidays
- Tuition reimbursement for growth
- Modern, collaborative workspace
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (quality, speed, attendance)
- Collaborate with team members to improve processes
- Adhere to company policies and compliance standards
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency (Windows, CRM software)
- Reliable internet connection for remote options
- Positive attitude and problem-solving mindset
- Commitment to 40-hour workweek (flexible shifts available)
- Must pass background check and drug screening