Job Description
Join our exclusive hiring event for full-time Call Center Representatives in Charlotte, NC! Global Customer Solutions Inc. is seeking motivated individuals to deliver exceptional customer experiences while advancing their careers in a dynamic, supportive environment. This is your opportunity to launch a rewarding career with competitive pay, comprehensive benefits, and growth opportunities.
Why Work With Us?
- Industry-leading hourly pay ($18-$24) + performance bonuses
- Full benefits package: health insurance, 401k matching, paid time off
- Free professional development and certification programs
- Modern, tech-enabled workspace with flexible scheduling options
- Clear career advancement paths to team lead/supervisor roles
Event Details:
📅 Date: October 15, 2023
⏰ Time: 9:00 AM - 5:00 PM
📍 Location: 123 Tech Parkway, Charlotte, NC 28202
Bring your resume and photo ID. On-site interviews and same-day offers available!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing, technical, and service inquiries in first contact
- Document interactions accurately in CRM systems
- Meet/exceed quality metrics (CSAT, AHT, FCR)
- Collaborate with team members to improve service standards
- Participate in ongoing training programs
- Identify upsell opportunities for premium services
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 6 months customer service experience
- Strong verbal communication and active listening skills
- Proficiency in Windows OS and typing (35+ WPM)
- Ability to multitask in fast-paced environment
- Reliable transportation and flexible availability
- Background check and drug screen required