Job Description
Join our elite call center team handling premium Las Vegas hospitality accounts! We're seeking dynamic professionals to deliver world-class customer service for top-tier resorts and entertainment venues. This full-time position offers competitive compensation, comprehensive benefits, and rapid career growth in a high-energy environment.
What We Offer:
- Industry-leading pay with performance bonuses
- Full benefits package (medical/dental/vision)
- 401(k) with company match
- Paid training and certification programs
- Modern downtown Chicago workspace
Responsibilities
- Handle inbound/outbound calls for Las Vegas premium hospitality clients
- Resolve customer inquiries with empathy and efficiency
- Utilize CRM systems to maintain accurate client records
- Meet/exceed KPIs (CSAT, AHT, FCR)
- Collaborate with VIP client concierge teams
- Participate in quarterly service improvement initiatives
Qualifications
- 1+ years customer service/call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM platforms (Salesforce preferred)
- Ability to multitask in fast-paced environments
- Flexible schedule availability (evenings/weekends)
- High school diploma or equivalent
- Basic Spanish language skills a plus