Job Description
Join our award-winning call center team in Fresno, CA for immediate night shift openings! ConnectServe Solutions offers competitive pay, comprehensive benefits, and career advancement opportunities. As a Night Shift Call Center Representative, you'll deliver exceptional customer service while enjoying flexible scheduling and a supportive team environment. No experience? No problem—we provide paid training! Start your rewarding career today with our fast-growing company.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services using CRM tools
- Meet/exceed performance metrics (AHT, CSAT, FCR)
- Document all interactions accurately in customer relationship systems
- Collaborate with team members to ensure seamless service delivery
- Adhere to compliance protocols and data security standards
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (GED) required
- Strong communication and active listening skills
- Ability to type 35+ WPM with accuracy
- Flexible schedule availability (10 PM - 6 AM)
- Basic computer proficiency (Windows OS, CRM software)
- Problem-solving aptitude and customer-focused mindset
- Reliable transportation to our Fresno facility