Job Description
Launch your customer service career with CustomerFirst Solutions! We're seeking energetic Full-Time Call Center Representatives in Louisville, KY with paid training included. Join our award-winning team and deliver exceptional service while enjoying competitive pay and growth opportunities. No experience required – we provide comprehensive paid training to set you up for success. Plus, explore career paths across our Florida locations as you advance!
Why Join Us?
- Industry-leading paid training program
- Full-time benefits package (medical/dental/vision)
- Clear career advancement paths
- Performance-based bonuses
- Modern, collaborative work environment
Responsibilities
- Handle inbound/outbound customer calls with professionalism
- Resolve inquiries using CRM systems and knowledge bases
- Meet/exceed performance metrics (handle time, CSAT)
- Document interactions and maintain accurate records
- Collaborate with team to improve service quality
- Adhere to compliance and security protocols
- Identify upsell opportunities when appropriate
Qualifications
- High school diploma or equivalent
- Strong verbal communication skills
- Basic computer proficiency (typing 30+ WPM)
- Ability to work flexible shifts
- Positive attitude and problem-solving mindset
- No experience required – training provided
- Pass background check/drug screen