Job Description
Join our award-winning customer service team as a Full-Time Call Center Representative! Enjoy the flexibility of working remotely from your home office while delivering exceptional support to clients across Texas and Milwaukee. We're seeking passionate individuals who thrive in dynamic environments and want to make a real impact.
Why Choose Us?
- Competitive salary plus performance incentives
- Comprehensive health benefits (medical/dental/vision)
- 401(k) with company matching
- Paid training and career advancement opportunities
- Modern remote work equipment provided
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call volume, resolution time)
- Collaborate with team leads to improve service quality
- Participate in ongoing training programs
- Maintain strict confidentiality of customer data
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Exceptional verbal/written communication skills
- Proficient in Windows OS and CRM software
- Reliable high-speed internet connection
- Quiet, dedicated home workspace
- Ability to work flexible hours including evenings/weekends
- Type 35+ WPM with strong attention to detail