Job Description
Join our award-winning customer service team as a Full-Time Remote Call Center Representative! ConnectCare Solutions is seeking passionate communicators to deliver exceptional support from home in Milwaukee or Texas. Enjoy competitive pay, comprehensive benefits, and a flexible remote work environment while making a real difference in customers' lives.
What We Offer:
- Industry-leading hourly wages ($18-$24)
- Full benefits package (health/dental/vision)
- Paid training and career advancement
- Home office equipment stipend
- Flexible scheduling options
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve billing, technical, and service issues using CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Document interactions accurately in Salesforce/Zendesk
- Collaborate with team leads to improve processes
- Participate in ongoing product knowledge training
- Uphold strict data security protocols
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and patience
- Proficient with Microsoft Office and CRM software
- Reliable high-speed internet and quiet workspace
- Ability to work independently and manage time effectively