Job Description
Launch your customer service career with Tampa Connect Solutions! We're seeking motivated individuals for our full-time call center roles in sunny Tampa, FL. No experience? No problem! We provide comprehensive paid training to equip you with the skills to succeed. Enjoy competitive pay, benefits, and a supportive team environment while serving diverse clients across industries.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and technical issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call volume, resolution time)
- Collaborate with team members to improve service quality
- Adhere to compliance protocols and data security standards
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Reliable internet connection for remote training components
- Flexibility to work rotating shifts (including weekends)
- Positive attitude and resilience under pressure
- Basic computer proficiency (typing 30+ WPM)