Job Description
Join our award-winning customer service team at CustomerConnect Solutions! We're hosting an exclusive hiring event for motivated individuals seeking full-time call center positions in Minneapolis. Enjoy competitive pay, comprehensive benefits, and a dynamic work culture that values growth and recognition. No experience required – we provide paid training!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries, process orders, and troubleshoot technical issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency (typing 30+ WPM)
- Positive attitude and problem-solving mindset
- Availability to work flexible shifts (evenings/weekends)
- U.S. work authorization required