Job Description
Join Coastal Connect Solutions as a Full-Time Call Center Representative and transform customer interactions into exceptional experiences! We're seeking dedicated professionals for our Virginia Beach headquarters with flexible remote opportunities available for Florida residents. Enjoy competitive compensation, comprehensive benefits, and a dynamic team environment where your voice matters.
Why Choose Us?
- Industry-leading compensation package with quarterly performance bonuses
- Comprehensive health benefits (medical/dental/vision) starting day one
- Hyework flexibility: On-site in Virginia Beach or remote from anywhere in Florida
- Clear career advancement pathways to team leadership and specialist roles
- Modern tech stack with AI-powered support tools
Responsibilities
- Handle high-volume inbound/outbound customer calls with empathy and efficiency
- Resolve billing inquiries, technical issues, and service escalations
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to resolve complex customer needs
- Meet/exceed key performance metrics (CSAT, FCR, AHT)
- Participate in continuous training programs to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal communication and active listening skills
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office
- Ability to multitask in fast-paced digital environments
- Reliable home office setup for remote positions (Florida residents only)
- Flexibility to work evenings/weekends as needed