Job Description
Join Global Connect Solutions, a premier customer experience provider, as a Full-Time Call Center Representative in Tampa! We're hosting an exclusive hiring event for motivated individuals to deliver exceptional service across diverse industries. Enjoy competitive hourly pay, comprehensive benefits, and career advancement opportunities in a dynamic, supportive environment. Perfect for career changers and experienced professionals alike!
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism and empathy
- Resolve complex inquiries using CRM tools and knowledge bases
- Meet/exceed performance metrics (call quality, resolution time, CSAT)
- Document interactions and maintain accurate customer records
- Collaborate with cross-functional teams to improve service processes
- Adhere to compliance protocols and security guidelines
- Participate in ongoing training for product/process updates
Qualifications
- High school diploma or equivalent required
- 1+ years customer service/call center experience preferred
- Exceptional verbal communication and active listening skills
- Strong problem-solving abilities and conflict resolution aptitude
- Proficient in CRM software (Salesforce, Zendesk) and MS Office
- Ability to multitask in fast-paced, high-pressure environments
- Reliable attendance and punctuality with flexible schedule availability