Job Description
Join our award-winning customer service team in San Antonio! Connect Solutions Inc. is seeking motivated individuals for immediate full-time call center roles. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your career growth is our priority. No experience required – we provide paid training!
Responsibilities
- Handle inbound/outbound customer inquiries via phone and digital channels
- Resolve issues efficiently using CRM systems and knowledge bases
- Document interactions accurately in company databases
- Meet/exceed performance metrics including call quality and resolution rates
- Collaborate with team members to improve service delivery
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (GED)
- Strong communication skills in English
- Ability to multitask in fast-paced environments
- Basic computer proficiency
- Flexible schedule availability (including evenings/weekends)
- Positive attitude and problem-solving mindset
- Reliable transportation to our San Antonio facility