Job Description
Join Our Elite Customer Experience Team in Atlanta!
GlobalConnect Solutions is seeking passionate Full-Time Call Center Representatives to deliver exceptional service to our Fortune 500 clients. We offer comprehensive paid training, competitive benefits, and a dynamic career path in one of America's fastest-growing tech hubs.
What We Offer:
- Comprehensive 4-week paid training program
- Medical, dental, and vision insurance
- 401(k) with company match
- Performance-based bonuses
- Advancement opportunities to team lead and trainer roles
- Modern downtown Atlanta workspace
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding billing, technical support, and account management
- Document interactions in CRM systems with 99% accuracy
- Meet/exceed daily performance metrics (e.g., 25+ calls per hour)
- Collaborate with team leads to improve service quality
- Participate in ongoing product knowledge training
- Maintain 98% attendance and punctuality
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service experience
- Exceptional verbal communication skills
- Type 40+ WPM with strong computer literacy
- Ability to work flexible shifts (including weekends)
- Resilience under pressure and conflict resolution aptitude
- Valid US work authorization