Job Description
Join our award-winning team at Customer Connect Solutions and launch your career in customer excellence! We're seeking passionate full-time Call Center Representatives to deliver exceptional support experiences for Fortune 500 clients in Louisville, KY. Enjoy competitive pay, comprehensive benefits, and a vibrant team culture focused on growth and recognition. Our state-of-the-art facility offers modern amenities and flexible scheduling options. This is your opportunity to develop valuable communication skills while making a meaningful impact.
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve technical issues and process transactions using CRM systems
- Meet/exceed quality and productivity metrics (35+ calls/day)
- Document interactions accurately in Salesforce and Zendesk
- Collaborate with team members to share best practices
- Participate in ongoing training to enhance product knowledge
- Identify upsell opportunities for premium services
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service/call center experience
- Excellent verbal communication and active listening skills
- Proficient in Windows OS and typing (40+ WPM)
- Ability to multitask in fast-paced environment
- Flexible availability including evenings/weekends
- Positive attitude with problem-solving mindset
- Background check and drug screen required